I'm happy to help with whatever you need

I was a waitress for over 9 years of my life, so customer service is very important to me and absolutely expected when I enter a store or speak to someone over the phone. Now, don’t assume I’m expecting me to show good customer service – this ALWAYS happens, remember I was trained (not unlike Pavlov’s dogs) to be nice for money. Instead I expect positivity from the person I am approaching either by phone or in person. I really so no reason not to demonstrate good customer service. I guess if you have someone rude talking to you, you do have some right to be rude back. But, I’m never rude! Or at least I don’t think I am. Now, I might be a bit stupid or ask a really silly question, but that doesn’t give someone the right to be disrespectful.
Now, I imagine that you are wondering where this is going. Well, let me tell you! I spoke to the rudest librarian on the phone this afternoon! Seriously – this person was so rude to me that you’d think I had asked her to shave her head or something. I was only calling to reserve a meeting room for the Discover Together book club that I facilitate. How hard is that? I was even prepared by knowing exactly what room I wanted and I had my library card number all ready to give her. I won’t go into the details, but let’s just say that she had to have strained herself to even talk to me. So, in keeping with my extensive training from my waitressing days, I started getting really syrupy nice to her. I’m sure that anyone listening in to the call probably thought I was very odd. Well, they also might think that anyway…
Outcome – I got my room reserved, but not without a lot of work on my end. And, I don’t even get paid for it! Where is my tip? What did I get for an incentive for all that work? I’m sure this person doesn’t get paid too much to do her job, but it can’t be all that bad. I was calling the new library, so we know that her office area is absolutely gorgeous. And, she is surrounded by books and book lovers all day. Anyway, I just find it hard to understand why customer service is not always an automatic response. I guess some people just have something stuck up their tushies.